Terms & Conditions
Important information about using our website, product listings and placing orders.
1. About us
This website is operated under the trading name Wellness Atera. Seller: [INSERT LEGAL BUSINESS NAME, BUSINESS ADDRESS, EMAIL AND (IF APPLICABLE) COMPANY NUMBER].
2. Product information
Descriptions, images, availability and prices are provided to help customers evaluate products. Before ordering, check the full manufacturer information, product strength, presentation, storage requirements, expiry date and intended route of administration. Where product eligibility or professional verification is required, orders may be subject to checks and lawful supply requirements.
3. Orders and payment
Submitting an order is a request to purchase; acceptance takes place when we confirm that the order has been accepted. We may decline or cancel an order where supply is unavailable, details are incorrect, eligibility cannot be established or the order cannot lawfully be fulfilled. If payment has been taken for an order we cannot fulfil, it will be refunded using the appropriate payment method.
4. Pricing and availability
Prices and applicable delivery charges should be confirmed at checkout before payment. Any applicable taxes will be indicated in accordance with legal requirements. Product availability may change.
5. Delivery, cancellations and returns
Refer to our Delivery & Returns page. Statutory consumer cancellation and remedies, where applicable, are not removed by these terms. Certain goods may qualify for legally permitted return exceptions, but an exception is not automatic simply because a product relates to health.
6. Professional use and safety
Purchasers are responsible for ensuring they are authorised to buy and use any restricted products, and for complying with applicable professional, storage, handling and administration requirements. Website content does not constitute medical advice or authorise use by an unqualified person.
7. Website use
Do not misuse this website, attempt unauthorised access or copy protected content beyond permitted uses. We aim to keep the website available but cannot guarantee uninterrupted access.
8. Liability and your rights
Nothing here excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or statutory consumer rights where applicable.
9. Contact
For order or legal enquiries, contact [INSERT CUSTOMER SERVICE EMAIL AND POSTAL ADDRESS]. These terms are intended to be governed by the law of England and Wales, subject to mandatory protections that apply to customers elsewhere.