Wellness Atera / Information

Privacy Policy

How personal information may be handled when you browse, enquire or place an order with Wellness Atera.

Last reviewed: 10 October 2026

Before publishing: Replace the business identity and contact placeholders below, confirm which payment, analytics, marketing and delivery services you actually use, and set your real retention periods. This is a draft to adapt to your operations.

1. Who is responsible for your information?

Wellness Atera is the website trading name. Data controller: [INSERT FULL LEGAL BUSINESS NAME AND POSTAL ADDRESS]. Privacy enquiries: [INSERT CONTACT EMAIL].

2. Information we collect

Depending on how you use the website, information may include your name, business name, email, phone number, delivery and billing addresses, order details, product enquiries, correspondence, technical information and preferences you choose to provide.

3. Why we use information

To respond to enquiries and provide requested services (legitimate interests or steps taken before a contract).
To process and fulfil orders and handle customer support (contract).
To keep records required for accounting, tax or applicable regulatory obligations (legal obligation).
To maintain website security and prevent misuse (legitimate interests).
To send marketing only where we have a valid legal basis, with an option to unsubscribe.

4. Who receives the information?

Where necessary, information may be shared with the actual hosting provider, payment processor, couriers, IT service providers and professional advisers. [INSERT THE ACTUAL PROVIDERS AND CONFIRM WHETHER INFORMATION IS TRANSFERRED OUTSIDE THE UK]. We do not state that any provider is used unless verified.

5. Cookies, analytics and local storage

Essential website storage may support shopping bags, sessions and security. Any non-essential analytics or marketing cookies require an appropriate choice mechanism before they are placed. [LIST REAL COOKIES, STORAGE KEYS, PURPOSES AND DURATIONS; LINK TO COOKIE CONTROLS IF USED].

6. How long we retain information

We keep information only for as long as necessary for its purpose, taking account of tax, contractual, legal and support requirements. [INSERT RETENTION PERIODS OR SPECIFIC CRITERIA FOR EACH CATEGORY].

7. Your data protection rights

Depending on the circumstances, you may request access, correction, erasure, restriction, portability or object to processing, and withdraw consent where consent is the lawful basis. Contact [INSERT CONTACT EMAIL]. You can also complain to the Information Commissioner’s Office (ICO).

8. Changes

We may update this notice as our practices or legal obligations change. A revised version will appear on this page.