CUSTOMER INFORMATION

Delivery Information

Everything you need to know about delivery charges, estimated delivery times and what to do if there is an issue with your order.

Last updated: 9 October 2026

Standard UK delivery£5Delivery charge per order, as currently advertised.

Estimated delivery1–3 working daysEstimate only, subject to processing, availability and destination.

Order supportWe're here to helpContact us with your order number if there is a problem.

1. Delivery charges

Standard UK delivery is £5 per order. Any applicable delivery charges will be shown at checkout before you complete your order. Where a different delivery method or charge applies, the checkout total takes precedence.

2. Delivery times

Our standard UK delivery estimate is 1–3 working days. This is an estimate rather than a guaranteed arrival date, and may vary due to order processing, weekends, bank holidays, courier services, destination or availability.

If an order cannot be dispatched as expected, we will seek to update you using the contact information provided with your order.

3. Dispatch and tracking

Orders are prepared for dispatch once processing and any applicable checks are completed. If tracking information is provided by the delivery service, use the tracking details in your dispatch communication to follow its progress.

4. Delivery locations

Delivery availability may depend on the destination and specific product. Please check your delivery address and the delivery options available at checkout before placing an order. Special handling or temperature requirements may affect which delivery services can be used.

5. Delayed, missing or damaged deliveries

If a parcel is late, missing, visibly damaged or contains the wrong items, please contact us using the contact details on your order confirmation or our website. Include your order number and a short description of the issue, with photographs where relevant.

Please retain the original packaging if you need to report damage, and follow any product-specific storage instructions while your enquiry is being reviewed.

6. Returns and refunds

If you need to cancel an order or report a damaged, faulty or incorrect item, please read our Returns & Refunds Policy for the next steps. Your applicable statutory rights are not affected by this delivery information.

7. Questions about your order?

Use the contact details included in your order confirmation or available on our website. Quote your order number so we can identify your order.

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